How Nathan mastered hospitality management and built a thriving, high-energy pub

Meet Nathan whose journey into hospitality management kicked off by working part-time at O’Neill’s while studying commercial piloting. 

But somewhere between clearing tables and soaking up the electric buzz of a packed pub, he realised his true calling wasn’t in the sky—it was in hospitality. 

Fast forward a few years, and now he’s an award-winning General Manager at High Street Pubs, leading a team that’s smashing sales and creating epic guest experiences.

Climbing the ranks to General Manager

Nathan’s first shot at being a General Manager? Running a student pub near Kingston University. And he didn’t just manage it—he made it the place to be. 

He teamed up with university rugby and netball squads, threw epic parties, and turned the pub into a social hotspot. 

His ability to connect with people and create experiences that kept them coming back? That’s the magic sauce of great hospitality management.

Driving sales through next-level hospitality management

Selling drinks is easy. But turning a pub into a buzzing, must-visit destination? That’s where Nathan shines. He knows that in hospitality management, it’s all about crafting an atmosphere that guests love. 

Whether it’s themed nights, live music, or epic sports screenings, he’s always thinking up fresh ideas to keep the good times rolling (and the tills ringing). 

His mix of creativity and smart business moves has sent sales soaring—and proved that hospitality is way more than just serving pints.

Building a dream team

Ask Nathan the real secret to his success, and he’ll tell you: it’s all about the team. He’s a firm believer in hiring people with energy and passion—and then letting them do their thing. No micromanaging, no stifling rules. 

Just a fun, supportive vibe where great ideas come to life. From wild event planning sessions to unexpected marketing wins, his team is at the heart of everything. 

And guess what? When your team loves what they do, the guests feel it too. That’s what makes top-tier hospitality management tick.

Creating unforgettable guest experiences

Here’s the deal: people don’t just go to pubs for a drink—they go for an experience. Nathan has mastered the art of giving guests a reason to come back, again and again. 

Whether it’s a legendary pub quiz, a themed fancy dress night, or a killer cocktail menu, he knows how to make every visit memorable. 

The secret? Paying attention to what guests actually want—and delivering it in a way that blows their expectations out of the water. That’s the gold standard of hospitality management.

The secret to thriving in a management role

Nathan’s story isn’t just about numbers on a sales report—it’s about passion, leadership, and making every moment count. 

Want to follow in his footsteps? Here are his top tips for smashing it in hospitality management:

• Love what you do. If you’re not passionate about hospitality, it shows.
• Listen to your guests. They’ll tell you what they want—if you’re paying attention.
• Trust your team. Give them space to be creative, and they’ll take your business to the next level.
• Always be evolving. Trends change. Stay ahead of the game.

Ready to start your own hospitality management success story?

Nathan’s story proves that with the right mindset, a killer team, and a passion for making people’s nights unforgettable, hospitality management can be one of the most exciting and rewarding careers out there. 

Whether you’re just starting out or already climbing the ladder, who knows? The next big success story could be yours.

Want to be part of something amazing? Check out the latest hospitality management jobs at M&B today.