Meet Mark, the sales-boosting general manager at Toby Carvery Bathgate

Thinking about taking on a general manager hospitality job? Let us introduce you to someone who’s nailed it.

Meet Mark, he’s not just running the show at Toby Carvery Bathgate, he’s completely transformed it. 

With a mix of passion, people skills, and proper roast dinner know-how, Mark has turned a good carvery into a great one. 

And if you’re dreaming of making your mark in hospitality management, his story might just be the inspiration you need.

What makes a great GM? Ask Mark.

When Mark took the reins at Toby Carvery Bathgate, he didn’t walk into a perfect setup. What he did walk into was a business packed with potential, and he saw it straight away. 

His first move? Building a brilliant, guest-focused team. Mark knows that in any general manager hospitality job, your team is everything. So, he spent time getting the hiring right, supporting new starters, and setting the tone by leading from the front.

And we mean literally from the front. Mark’s not the type to hide in the office; he’s on the floor, greeting guests, carving roasts, checking plates, and getting stuck in with the team. 

It’s that kind of hands-on leadership that really sets the tone and gets everyone working towards the same goal.

How a great general manager mindset can drive big hospitality wins

Mark’s approach to sales is refreshingly simple: get the basics right, make guests happy, and the rest will follow. Here’s what that looks like in action: 

• Food first – A Toby Carvery lives and dies by its roast, and Mark makes sure the food’s always top tier. Think juicy meats, fluffy roasties, and perfectly prepped veg, every single day.
• Service that shines – Great food is only half the experience. Mark trains his team to deliver friendly, memorable service that makes guests feel right at home.
• Turn guests into regulars – This is where the real sales magic happens. A happy guest doesn’t just come back, they bring their mates next time. And thanks to the warm, welcoming vibe Mark’s created, repeat business is booming.

Why this general manager hospitality job was the perfect fit

Sales are up. The team’s thriving. And Toby Carvery Bathgate is now a go-to destination for top-notch Sunday lunches (and midweek treats, too). 

Mark’s story is proof that with the right mindset, a general manager hospitality job isn’t just a role, it’s a chance to lead, inspire, and grow a successful business from the ground up.

Fancy taking on a general manager hospitality job of your own?

If you’re looking for a general manager hospitality job where you can really make your mark, this is your sign. 

With the right attitude, the support of a brilliant brand like Toby Carvery, and a commitment to great guest experiences, there’s no limit to what you can achieve.

Feeling inspired? Explore our latest general manager jobs at Toby Carvery and start your own success story.