What are the most rewarding aspects of being a hospitality manager?

There is no doubting the roles of general managers and assistant managers are some of the most rewarding positions in hospitality. Whether it’s creating magical moments for your guests or helping your team develop, you are sure to make an impact on the lives of those around you!

At Mitchells & Butlers, we are passionate about our people and believe in rewarding our teams for their hard work and dedication. As a manager at M&B, you'll get access to a range of benefits, including yearly bonuses, free shares, employer pension contributions, and a 33% discount on food and drink for you and up to 5 guests at any of our 14 brands.

You do not have to take my word for it! General Managers Vickie and Chris who have both worked their way up through the ranks at M&B are both passionate are the rewards of their roles.

We spoke to Vickie and Chris to find out more about what makes being a hospitality manager at M&B such a fulfilling job.

Vickie’s journey: From Assistant Manager to General Manager at M&B

Why did you chose to join M&B as an Assistant Manager?

Before I joined M&B I was working long unsociable hours, with shifts extending into the early hours of the morning. With a growing family, I was in search for a better work-life balance, something that M&B was able to provide me.

I have always been passionate about hospitality, and I wanted to make this my career. One of the other key reasons I chose to join M&B was the progression opportunities which were available to me.

How did you progress from Assistant Manager to General Manager?

I joined M&B in 2017 as an Assistant Manager and have since progressed to deputy and recently into my role as General manager.

With the support of my Regional Business Manager, I have completed a range of courses including in-house progressions programmes and levels 3,4 and 5 apprenticeship in hospitality management. All which have helped me to progress into my current role as a General Manager.

What do you enjoy most about your hospitality management role at M&B?

I love that every day presents a new challenge! This not only makes my job exciting but also enables me to work flexibly around my home life. As a mom, it is important to me that I have a job which works around my children’s lives.

What would you say is the most rewarding thing about being a hospitality manager at M&B?

Being able to impact people’s lives on a daily basis is one of the most rewarding parts of my job. Making those moments special, whether it be a birthday, or a wake is what drives me daily.

In terms of my team, I get a great sense of reward from being able to develop my team members to develop through their careers with M&B. It is great to support those who have a real passion and drive for hospitality to achieve their career goals!

Chris’s story: Why Chris returned to M&B as a General Manager

What was your career path to becoming a General Manager?

I’ve been a General Manager for less than a year so far, but it’s been a fantastic journey from Assistant Manager through Deputy Manager, to get here over the last 4 years.

What do you enjoy most about your hospitality management role at M&B?

I love that every day is different! I never know what the next hour is going to throw my way, let alone days or weeks.

What would you say is the most rewarding thing about being a general manager at a restaurant?

For me, I think it has to be seeing my guests leave with a smile on their faces. I love to know that we have made a positive impact on their day. Working for Miller and Carter , a lot of my guests are here to celebrate a special occasion and I love to know that we’ve helped them to create a lasting memory.

How has M&B supported your development?

I’ve always been encouraged to develop my skills along the way and see where that can take me, but M&B has definitely allowed me to explore where I want to go and what I needed to do to get there. I was lucky to have been working under a fantastic General Manager myself, who really encouraged me to progress.

Are you an inspiring leader considering a hospitality management role?

As Vickie and Chris have both explained, a job as a hospitality manager is a rewarding one! We believe that the key to a successful business is passionate people who feel fulfilled and rewarded.

Through your passion, experience and leadership, you’ll inspire your teams to grow and develop, serve up great guest experiences and smash targets each and every day.

Do you want to be a part of a team where you’ll feel supported and recognised and rewarded? Then browse our management jobs and get your application started.